Frequently Asked Questions
Q: Do you test your essential oils for purity?
A: Yes, we do! We actually send our essential oils off to a third party lab in Canada called Phytochemia or one here in the US called Essential Validation Services. Both perform a GC-FID or GC-MS analysis. Once we have it back, it is posted along with the batch number online for you next to the essential oil you are interested in.
Q: Have you ever had an essential oil test as adulterated?
A: Unfortunately, yes. This is why we do NOT release any of our essential oils until after we have the analysis in hand proving purity. You can read more about one experience here.
Q: Do you have a Certified aromatherapist on staff?
A: Yes, we do! Our owner is a Registered Aromatherapist (RA) and is clinically trained with knowledge of anatomy, physiology, pharmacology, some botany, and of course essential oil potential uses. Lola has studied with Andrea Butje, Robert Tisserand, Cathy Skipper, and currently with Sylla Sheppard-Hanger. You can see Lola's certificates here.
Q: Do you ship to Canada?
A: Yes, we do! We offer first class and priority mail shipping to all of our Canadian customers. Please note, if there are any tax or duty fees, the Canadian receiver is responsible for them.
Q: My order says delivered, but it is not in my mailbox! What can I do?
A: First, check to see if you paid for first class shipping or priority mail shipping. If you paid for priority mail shipping, unfortunately, the post office will have full control of your package. The only thing Be Kind Botanicals, Inc. can do is track it once it is given to USPS unless it is shipped priority (that rate includes insurance). If you shipped using first class shipping contact your local post office and speak to someone in operations to make them aware and try to resolve the issue. We are happy to provide copies of your printed shipping label and package size as you need it.
If you paid for Priority Mail shipping, please contact us so that we can investigate and make sure the proper channels handle the issue since it includes insurance on your package. We will make sure you receive the product you ordered once we are made aware of the concern.
Q: Do you offer samples of your essential oils?
A: Yes, we do! You can purchase samples with a minimal first class shipping fee. Additionally, we offer a 2ml size for purchase if you would like a little more to work with. Often, if you are placing an order, we do include samples free when you place an order for any essential oil.
Q: How do I view my rewards points?
A: To view your rewards points, simply log in to your account that you have created. Once you have logged in, click on the blue "rewards" button on the left (if your on a computer) or the bottom (if you are on your phone) and your total points will come up. You can also spend your points here if you have a minimum of 500 points.
Q: I just got my order and an item is incorrect. What do I do?
A: Email me right away and let me know what the item is so I can make sure you get the right item. Although I work diligently to ensure every item for every order is accounted for, I am human and unfortunately can make mistakes.
Q: I opened my essential oils and I think one of the bottles leaked during transport. Can I exchange it?
A: If a glass bottle has leaked in any way due to broken seals or glass,keep the bottle and do as you wish as we cannot and will not resell an item that is open for any reason. Contact us right away with all of the information regarding the order and we will replace it.
Q: Why does my Body Butter look like this?
A: Unfortunately, it looks like that body butter got too hot and melted. The body butter is whipped to give it that wonderful texture that we all love to feel on our skin. Once melted it deflates - however, the remaining product in the jar is still good don't throw it away! If you received your product like that contact Be Kind Botanicals and we will see what we can do to help you out.
Q: Can you make special blends for essential oils if requested?
A: If we have the oils, our aromatherapist can depending on the item you want the essential oil blend in. Read here more information.
Q: Do you use different sizes of orifice reducers for your essential oils?
A: We use four different sizes depending on the viscosity of the oil. For our very light essential oils, like the citruses, we us a small with a .55 mm hole. For our some of our heavier oils like Alligator Juniper and Patchouli we us a medium sized reducer with a .85 mm hole. Then we have a larger one for oils like Sandalwood that has a 1 mm hole. Then for oils like Myrrh and Vetiver we use an extra large reducer with a 1.15 hole. You can read more about orifice reducers here.
Q: Do you sell just the essential oil blends you make?
A: We do! We sell all of the essential oil blends as well as other pure essential oils that are not diluted.
Q: My diffuser does not seem to be working correctly. Can you help me?
A: While we can help trouble shoot your diffuser, it is best for you to contact the manufacturer, GreenAir, directly. If they should find the product needs new parts or replacing they can do that for you. They have outstanding customer service which is why we distribute their diffusers. You can find their phone number on the bottom of your unit or on the box if you kept it.