Frequently Asked Questions
Q: Do you have a Certified aromatherapist on staff?
A: Yes, we do! Our owner is a Registered Aromatherapist (RA) and is a trained Certified Aromatherapist with clinical level training.
Q: Do you offer samples of your essential oils?
A: Yes, we do! You can purchase samples with a minimal first class shipping fee. Additionally, we offer a 2ml size for purchase if you would like a little more to work with. Often, if you are placing an order, we do include samples free when you place an order for any essential oil.
Q: How do I view my rewards points?
A: To view your rewards points, simply log in to your account that you have created. Once you have logged in, click on the blue "rewards" button on the left (if your on a computer) or the bottom (if you are on your phone) and your total points will come up. You can also spend your points here if you have a minimum of 500 points.
Q: I just got my order and an item is incorrect. What do I do?
A: Email me right away and let me know what the item is so I can make sure you get the right item. Although I work diligently to ensure every item for every order is accounted for, I am human and unfortunately can make mistakes.
Q: I opened my essential oils and I think one of the bottles leaked during transport. Can I exchange it?
A: If a glass bottle has leaked in any way due to broken seals or glass,keep the bottle and do as you wish as we cannot and will not resell an item that is open for any reason. Contact us right away with all of the information regarding the order and we will replace it.
Q: Why does my Body Butter look like this?
A: Unfortunately, it looks like that body butter got too hot and melted. The body butter is whipped to give it that wonderful texture that we all love to feel on our skin. Once melted it deflates - however, the remaining product in the jar is still good don't throw it away! If you received your product like that contact Spa Essentials and we will see what we can do to help you out.
Q: Can you make special blends for essential oils if requested?
A: If we have the oils, our aromatherapist can depending on the item you want the essential oil blend in.
Q: Do you sell just the essential oil blends you make?
A: We do! We sell all of the essential oil blends as well as other pure essential oils that are not diluted.
Q: My diffuser does not seem to be working correctly. Can you help me?
A: While we can help trouble shoot your diffuser, it is best for you to contact the manufacturer, GreenAir, directly. If they should find the product needs new parts or replacing they can do that for you. They have outstanding customer service which is why we distribute their diffusers. You can find their phone number on the bottom of your unit or on the box if you kept it.