I want you to be fully satisfied with your purchase. Be Kind Botanicals offers a money back guarantee within 15 days of the original online purchase date indicated on your invoice after speaking with me.
If you are not fully satisfied with your purchase Be Kind Botanicals, unless otherwise provided for below, I will give you a refund or store credit for your online purchase item in question.
Refunds for online purchases are not mailed in the form of cash or check. They refunded back to you using the method of payment used for the initial order.
Refunds are processed on our end within 24 hours but may take the bank system 24-72 hours to show up in your account depending on the day of the week it is processed. Please keep this in mind as we have no control over the time it takes the bank to process refunds.
Refunds issued will not include payment/processing fees associated with your order from the bank. We are unable to issue those payment/processing fees back as they are not given back to us.
*Please note that Be Kind Botanicals is a small microbusiness and cannot refund your shipping cost or offer shipping label returns for any products you've recieved. Additionally, due to the cosmetic regulatory concerns for our products we are not able to accept returned products.*
Custom orders and blends are not able to be refunded. If the item is damaged in some way during shipment, please contact us and we can send you a replacement.
If you did not receive your order or product is damaged, please contact us within 10 days of purchase. We cannot guarantee refunds or replacements past this time however we will try our hardest to accommodate you.
When it comes to diffusers, all diffuser concerns should be emailed to: firstname.lastname@example.org. A phone number to reach them is: 888-548-0040. They are the manufacturing company and provide excellent customer service. Should you not be able to reach them, please contact me directly.
How do you contact us about a possible refund?
Please email us at Lola.King@BKBotanicals.com with any feedback and your concern for your purchase should you require a refund. Make sure to provide a daytime phone number where we may contact you with any questions.
All refunds are subject to verification of original online sale.
Be Kind Botanicals reserves the right to limit or deny returns.